Privacy Policy and Cookie Policy

Last updated 15/07/2025

Table of Contents

  1. Background


    This policy together with our terms of use (as set out on our website [www.akson-robotics.com/terms-and-conditions/] and any engagement letter or terms of service entered into with you as a client) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Provisions of this privacy policy may not apply to you depending on your location or citizenship.


    For the purpose of the EU General Data Protection Regulation 2016/679 (GDPR), the controller of your data is Akson Robotics Aps, incorporated and registered in Denmark with CVR 43482041 whose office is at Vestervang 20, 2., 8000 Aarhus C, Denmark.


    All personal data will be held and processed in accordance with applicable data protection and privacy law, including the GDPR and the Danish Data Protection Act.

  2. Your information


    We may collect and process the following data about you:


    Information you give us.: You may give us information about you by filling in forms on our website or by corresponding with us by phone, social media or email. This includes information you provide when you register to use our site, onboard as a client to our services, provide any information to our site, make an enquiry, provide feedback, correspondence with us, and when you report a problem with our site. The information you give us may include your name; address; e-mail address; social media, phone number; billing information; personal identification (such as passports, driving licenses and other information required for us to carry out client background checks); date of birth; country of residence; photographs; organisation details (if relevant); or other personally identifiable information in documents that you send us.


    Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: information about your visit, including the full URL clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; internet protocol (IP) address, your location data, login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.


    Information we receive from other sources. We also work with third parties (including, for example, clients, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers,) and may receive information about you from them.

  3. How we use cookies

    1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
    2. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our websites in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
    3. Overall, cookies help us provide you with better websites by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
    4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the websites.

  4. Uses made of the Information


    We use information held about you in the following ways:


    Information you give to us. We will use this information:

    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to perform anonymised analytics on our clients and community members to ensure we are providing the best possible client service;
    • to aggregate (in an anonymised form) for drawing conclusions about our services and relevant industry trends including those relating to ESG reporting and other impact measurements;
    • to provide you with information about other services we offer that are similar to those that you have already purchased;
    • to collect feedback from people and businesses and for staff training purposes;
    • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means information about services similar to those which were the subject of a previous sale to you, and you will be given an option to unsubscribe with each communication. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer; and
    • for any purposes required by law such as for tax, legal, reporting and auditing obligations.


    Information we collect about you. We will use this information:

    • to administer our site, services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site and services to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.


    Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

  5. Your Rights (for the UK and EEA)


    You have certain rights in relation to the personal data that we hold about you. Details of these rights and how to exercise them are set out below. Please note we will require evidence of your identity before we are able to respond to your request.

    • Right of Access. You have the right at any time to ask us for a copy of the personal information that we hold about you and to check that we are lawfully processing it. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
    • Right of Correction or Completion. If personal information we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.
    • Right of Erasure. In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
    • Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
    • Right of Data Portability. In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
    • In such circumstances, you can ask us to transmit that information to you or directly to a third party organisation.


    While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.


    You can exercise any of these rights at any time by contacting us using the details in the ‘Contact’ section below.


    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliate such as our Facebook, Twitter, Instagram, LinkedIn or other social media pages. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  6. How we process your information


    Disclosure of your Information


    We may share your personal information with any member of our group from time to time, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in the Danish Companies Act.


    We may share your information with selected third parties including:

    • Business partners, suppliers, regulatory bodies, membership organisations and subcontractors for the performance of any contract we enter into with them or you.
    • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
    • Credit reference agencies or background checking service providers for the purpose of assessing your credit score where this is a condition of us entering a contract with you.
    • Should it be reasonably necessary, professional advisors including debt recovery organisations.
    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
    • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (as set out on our site) or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


    Our website may include links to third-party websites, such as Stripe or our Facebook, Twitter, Instagram and/or LinkedIn social media pages. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. You should read any policies and other statements on such websites carefully.

  7. Where we Store your Personal Data


    The data that we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your services, the processing of your payment details and the provision of support services. By submitting or otherwise providing your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


    To the extent that any of your data is provided to third parties outside the EEA, or accessed by third parties from outside the EEA, we will ensure that appropriate safeguards are in place in accordance with the GDPR (such as the European Commission’s standard contractual clauses).


    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unau-thorised access.

  8. How Long we Hold your Information


    We will only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept, the sensitivity of the data and the potential risk of harm from unauthorised use or disclosure.

  9. Complaints


    If you are unhappy about our use of your information, you can contact us using the details in the Contact section below. You are also entitled to lodge a complaint with the Danish Data Pro-tection Agency (www.datatilsynet.dk).


    If you live or work outside of Denmark or you have a complaint concerning our activities outside of Denmark, you may prefer to lodge a complaint with a different supervisory authority. A list of relevant authorities in the EEA can be accessed here (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).

  10. Changes to our Privacy Policy


    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  11. Contact


    If you have any questions about how we collect, store or use your information, please contact us at info@akson-robotics.dk